Philippine Airlines (PAL) now joins the list of 4-star airlines as it just has been certified by London-based air transport rating organization Skytrax. It’s the country’s first 4-star airline.
“This recognizes the great improvements that the airline has introduced over the last 2 years, both in terms of product change and development and enhancement of the front-line staff service,” Skytrax CEO Edward Plaisted said in a statement.
The coveted rating upgrade is the result of PAL’s “multi-year top-to-bottom end-to-end enhancement” where they rolled out in-flight and on-ground innovations, opened new routes, increased connectivity across PAL’s route network, and added the new A350 aircraft to their fleet.
They call this mission “Get That Star,” which began in 2016. It also included investment in “Buong Pusong Alaga (whole-hearted) training of all our cabin crew, ground crew and service providers domestically and internationally in order to enhance the passenger travel experience and earn a higher Skytrax rating,” according to PAL President and COO Jaime J. Bautista.
The airline’s journey since then wasn’t put to waste. In June last year, PAL placed sixth on the list of the World’s Most Improved Airlines.
What can we expect from PAL this year?
“With the 4-Star rating now certified, PAL aims to intensify efforts as it continues unveiling new products and expanding routes, including the launch of non-stop services to New York and Brisbane as well as flights to India and additional routes to Japan and China within 2018,” the management said in a statement.
Photos courtesy of Philippine Airlines
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